Our Commitment to Customer Success During COVID-19

Customer success is one of Koroid's core values. We do not foresee any impact to the delivery of Koroid services due to COVID-19, and as always, we are committed to keeping our service up and running for our customers around the globe. Our cloud-based architecture model and distributed data center approach is designed to operate without any service disruptions.

Many of our customers are examining potential disruptions caused by COVID-19 for their own preparations. In the spirit of transparency we are proactively sharing the information below to support their efforts. We will continue to assess our plans, and share relevant updates, as warranted.

Remote Support

Koroid employees and contractors are already able to (and frequently do) work from anywhere. We have the resources and tools needed to allow them to do their jobs securely from any location. To make determinations around remote work and office closures, we continuously monitor and consider advice from the World Health Organization, the Centers for Disease Control, the U.S. Department of State, and government and health officials in local communities where our employees live and work.

Business Continuity

As a cloud-native company with a geographically-dispersed team and flexible, remote workforce, we are prepared to virtually manage business continuity challenges. Our approach is designed to ensure that our services remain available for our customers during times of natural disaster or other unexpected and challenging events. Our business continuity planning is also intended to ensure we will have open channels for timely communications with our customers and other stakeholders.

Service + Operations

Our cloud service is designed with a high degree of redundancy and geographic fail-over capabilities to reduce the likelihood of significant impact. We maintain policies and procedures for responding to emergencies, including a disaster recovery plan, which we describe in detail in our Trust & Compliance Documentation. We, along with our sub-processors, have data centers and technical support located around the world, including across North America, EMEA, and APAC.

At Koroid, our customers’ success is our success. In times of natural disaster and other unexpected or challenging events, we have plans, processes and teams in place to ensure our service works seamlessly, so our customers can focus on their critical business goals.

English